Please Note: Due to the nature of the goods we supply, any package large or small may require a signature and age verification upon receiving the goods. In some instances, the courier may leave your goods in a safe place if there is one. Please check your tracking very carefully, you may be presented with options to manage your delivery.
Shipping rates are calculated based on the weight of goods ordered and the delivery postcode. When checking out, the final shipping price will be given. All shipping charges are in GBP and inclusive of VAT.
FREE DELIVERY OFFER
Free delivery is available to only selected UK mainland postcodes for customers who spend over £99 (inc VAT). Simply select the option on checkout and we’ll ship your order. For non-Mainland customers or those in the highlands, there is no free shipping option. Please use our shipping estimator tool by entering your postcode for a more accurate delivery quote.
SIGNING FOR DELIVERIES
The courier drivers are generally not permitted to enter your home or property. You could be asked to verify your age as the goods are of an adult nature.
If no one is available to sign for parcels, our courier partner may leave a postage card detailing what they have done with your order, for example, they may state you need to collect your parcel from the local Post Office. In some instances, the courier will leave your goods in a safe place. This is very normal especially if they are familiar with the delivery address.
Deliveries will be made by 6 pm on the due date, however, check your tracking number on the courier’s online portal for more accurate details. You can also use our order tracking service for further details.
AGE VERIFICATION
Our carriers may follow ‘Challenge 25’ procedures and if they are in doubt the recipient is not of legal age to accept the delivery, then they will return the goods to our warehouse. Do ensure you have valid identification available to accept deliveries.
NEXT WORKING DAY AND SATURDAY DELIVERIES
For UK mainland customers, we provide several express delivery options including Saturday. Please ensure you place your order before 2 pm Monday – Friday. For all Next Working Day orders placed after 2 pm, you will receive your order on the 2nd or 3rd working day. For example, if you place your order on a Thursday after 2 pm, the latest you should receive your order is the following Monday by 6 pm.
For Saturday delivery please place your order before 2 pm on Friday. If your order is placed after 2 pm on Friday, we will dispatch your order the following week.
BULK & LARGE ORDERS
We are one of the very few drink retailers that offer a bulk delivery service. If your order is too heavy to ship by our regular courier, then we’ll palletize your goods. Palletized orders are normally received within 3-5 working days. Palletized options will be given on checkout depending on what you’ve ordered. Our pallet partner will aid you in off-loading the goods. However if for any reason you cannot accept a pallet, please contact our customer services team.
Please note: If you live in a block of flats, then palletized orders will only be delivered to the front of the building, it is your responsibility to meet the driver and collect the goods. The driver will not assist you in taking the goods to your front door or carrying the goods up several flights of stairs.
SAME-DAY DISPATCH, DELIVERY TIMES & ORDER TRACKING
For all orders placed before 2 pm Monday-Friday, we will dispatch your order on an 24-hour service, unless there is a stock-related issue, in which case our customer services team will contact you. You should receive your order within the timeframe of the shipping option you choose.
If your order is not received within 5 working days of receiving a dispatch notification then please get in touch with us immediately and we’ll do our best to help you.
An email will be sent to you once your order has been shipped. Tracking details are accessible via email or by logging into your account. In many cases, a signature is required as proof of delivery.
Delivery times may vary due to reasons out of our control, for example, adverse weather conditions, strikes, or even ash clouds. For more accurate timings we will send you an automated email detailing tracking information after your order has been processed. We do not dispatch items during UK public holidays and/or on Weekends (Saturday / Sunday). During public holidays you could be faced with a 1 working day delay in receiving your goods.
All of the above prices are inclusive of VAT and are correct as of April 2024. We may contact you if the shipping details provided are incorrect or if you have been charged the wrong amount, this could result in a delay in your receiving your order.
COLLECTIONS
We are able to support a collections service. To discuss your needs please contact our customer services team
EUROPEAN & INTERNATIONAL SHIPPING, CUSTOMS AND DUTY CHARGES
Currently, we are not shipping to any locations in or outside the European Economic Area, Channel Islands, Jersey, Guernsey, Northern Ireland, Alderney Herm & Sark, Isle of Wight, Isle of Man.